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Frequently Asked Questions

Find all the answers regarding our mountain wall art, posters, shipping, and services.

đŸ–Œïž Mountain Wall Art & Posters

What sizes and formats are available for your mountain wall art?

Our mountain wall art is available in several shapes and sizes to complement any chalet-style interior:

  • Square Format: 20x20 cm, 35x35 cm, 50x50 cm, and 75x75 cm.
  • Rectangular Format: The 20x30 cm, 50x33 cm, and 75x50 cm sizes are generally in stock and quickly dispatched. We also offer a large 100x66 cm size.
  • Panoramic Format: The 50x15 cm, 75x25 cm, and 100x33 cm sizes are generally in stock. For a dramatic statement above a bed or sofa, we offer a large 135x45 cm size.

How do I hang and mount your mountain wall art?

Our wall art features a hidden mounting system with pre-drilled notches on the back. Simply install a screw or wall hook leaving about 5 mm protruding. The panel flushes neatly against the wall for a clean, stable, and perfectly level finish.

Are the ski posters and prints delivered with a frame?

Our art prints are sold unframed, carefully packed flat or in a protective rigid tube depending on the size. You can add a matching wooden or aluminum frame directly when ordering from our [Frames] section. All our posters fit standard commercial frame sizes (such as 30x40 cm).

Where are your art prints and posters made?

100% of our wall art and prints are printed and assembled in our art studio located in Savoie (Challes-les-Eaux), at the foot of the French Alps. We prioritize local, eco-friendly manufacturing using high-quality inks and fine art paper.

What paper and materials do you use for printing?

Our posters are printed on thick matte fine art paper (high definition) to faithfully capture the vibrant colors and hand-drawn lines of artist Céline Dalla Nora. Our large wall art panels are printed on lightweight, durable rigid backings (Forex or Dibond) offering a premium glare-free matte finish.

👕 Products, Clothing & Lifestyle Accessories

How do your mountain t-shirts and hoodies fit?

Our apparel adopts standard European sizing. We recommend choosing your usual size. Check the detailed Size Guide on each product page for exact chest and length measurements.

What are "Second Life" products?

As part of our eco-friendly, zero-waste approach, our "Second Life" products are items with minor cosmetic imperfections (slight printing flaw, damaged packaging). They are offered at a discounted price while remaining 100% functional and high quality.

Do you offer gift cards for mountain lovers?

Yes! The Black Peuf Gift Card is available under our [Stationery & Gifts] tab. Redeemable across our entire site (posters, wall art, beer mugs, apparel) and valid for single or multiple purchases.

Which Black Peuf products are made in France?

Over 80% of our catalog is made in France and the French Alps, including our wall art, art prints, mugs, custom lamps, and cushions.

📩 Shipping & Zero-Breakage Guarantee

What are your shipping times and delivery options?

Orders are prepared and shipped from our French Alps studio within 48 to 72 business hours via Colissimo home delivery, Colissimo pickup point, or Mondial Relay.

What does the "Zero-Breakage Guarantee" cover during transit?

All our frames, glassware, and wall art feature reinforced custom packaging. If your package suffers damage during transit, our Zero-Breakage Guarantee applies: we immediately ship you a brand-new replacement at no extra charge.

How can I track my order in real time?

Once your package leaves our workshop, a confirmation email with a clickable tracking link is sent to follow your delivery steps in real time.

🔁 Returns, Payments & Customer Service

What is your return policy (Money-Back Guarantee)?

Thanks to our "Better in Person" promise, you have 14 days after receipt to return any item in its original packaging if it doesn't meet your expectations.

Which secure payment methods do you accept?

We accept Credit Card payments (Visa, Mastercard), Apple Pay, PayPal, and offer 3x or 4x interest-free installment payments via Oney.

🏬 French Alps Studio & Contact

Do you have a physical store where I can see the artwork?

Yes! You can discover the Black Peuf universe and pick up your orders directly at our studio/store located at:
📍 425 ZA du Puits d'Ordet, 73190 Challes-les-Eaux (Savoie - France).
Open Monday to Friday, 9:30 AM - 12:00 PM & 1:30 PM - 6:00 PM (CET).

Do you have another question?

Our French Alps team is here to help by phone at +33 (0)4 79 85 20 63 or directly via our contact form.

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